Returns

RETURNS, REFUNDS AND EXCHANGES
Your battery is under manufacturer's warranty and will ship via FedEx with insurance. All sales should be considered final. Due to the nature of batteries and electronics refunds will not be issued, however returns for exchange will be accepted in some circumstances. When your battery arrives, carefully open the protective carton/wooden box when batteries received. Be sure to perform a thorough visual check of the batteries for any scratches or impact during shipping. If any damage appears please document it with dated photos and contact both Specialized Power Systems by email and FedEx Claims to start the claims process.  We are committed to offering you full support in every step of your battery purchase and will assist in any way possible with any exchange or claims filing. 

LITHIUM BATTERY LINKS 

//Warranty and Claims Policy (pdf)

//Parallel Connection Instructions (pdf)


LITHIUM BATTERY F.A.Q. 

Q: What is your warranty and claims process?
A: Click Here To Download Warranty.  Our warranty for LIFEP04 batteries is 4 years. 6 Year Extended Warranty on the cells is available for a 10% surcharge on total price. 

Q: How long will it take for delivery?
A: For 12V100AH and 200AH 10-12 Business Days, For all other/larger batteries 15-20 Business Days.

Q: Do you have any lithium batteries available today in-stock?
A: Due to the variables with each application (BMS Settings, Dimensions etc) currently all 
batteries ship from our manufacturing warehouse. We do have some 100AH and 200AH drop in replacements from time to time in stock in NV or CA, and they will be posted on our home page when available. 

Q: Do you have 24V, 36V, 48V or 96V batteries
A: Yes, we can design and build any lithium battery with same standard lead time.

Q: Do you have any lithium batteries made in USA?
A: As of today, there are no LIFEP04 Lithium mines or manufacturers in the USA, buyer beware if any seller claims that. All LIFEP04 is imported.

Q: How long have you been in business?
A: We have been selling Lithium Batteries, first for only solar applications as "Pacific Sun Systems" (Parent Company), since 2010. 

Q: How can I be sure I am getting a quality product with quality components?
A: Four Reasons: 1) We have the most sales experience with lithium batteries of any other source, simply put 2010 was the start of this technology. 2) Our manufacturing partners are carefully selected (Quality, Service, Warranty Coverage) and they are the largest battery manufacturer's in the world. 3) Through our experience we eliminated the elementary issues the often cause problems in a transaction; such as but not limited to product quality. We have already solved many of the common issues that other dealers are just learning about today. 4) We accept Paypal which is the safest way to buy online, ensuring delivery and quality.